Got a discount code? Lucky you! During checkout, click onto the box at the top of your screen that says "Show Order Summary" and add your discount code to the "Discount Code" section, then press "Apply".
How many codes can be used in one order?
Only on code can be used at a time. If you have more then one promo code, we suggest checking which code will give you the bigger discount!
Promo code or gift voucher not working? Oh no!
All of our discount codes have rules attached (like being a new customer, subscribing to our newsletter, spending over a certain amount etc). These terms should be right around the place you got the code, whether it's on the website, or from an email or special link. Please check you've entered the code in the right case (upper or lower), as well as the expiring date of promotion.
Please note:our promo codes must be entered at the time of purchase, and cannot be retrospectively applied/ refunded, so please carefully check the terms of your code to make sure you're eligible, or get in touch with our team before you make your purchase if you are experiencing issues applying a code.
Motipod's reusable capsule range is growing more and more popular, and sometimes we run out of stock of particular items.
Occasionally we run pre-orders for products on backorder. When you click on an out-of-stock product, you will generally be given the option to pre-order this item. If you choose to do this, your pre-ordered item will be sent out as soon as we receive the stock. You will receive an email notifying you when your item has been shipped.
If you order a pre-order item with in-stock items, your complete order will be sent once all items are in stock.
If you need to receive items separately, please place a separate order. Please order carefully, as we are unable to split orders once they have been placed. However, if you've already placed your order and are desperate for the in-stock item to come first, please reach out to our team to discuss paying additional shipping to split your order.
Reusable coffee capsules are ever so slightly shorter than a single-use capsule, as to avoid damaging the blade plate. All of our capsules are designed to fit perfectly, and will not harm the machine if used correctly.
Our capsules with a reusable lid are simply held into place by the machine, rather than being pierced.
Fill your motipod capsules with a scoop, or spoon, and tamp the coffee into the pod as you fill it, compacting the coffee and filling it all the way to the top. Press down again when it's filled and put some more grinds in, pressing them level to the top of the motipod capsule. Now you can put the lid on.
Now you're ready to run your pod machine!
Put your Motipod into the machine and press the short pour button on your machine. Watch the pour. It will start off rich with dark coffee colour, and then there will be crema followed by blonding. Blonding is when the coffee coming out is mostly water. You don't want this in your cup, it just dilutes the coffee, so stop the machine at the point that the water starts to blonde. This will be only a few seconds into the pour.
Finish making your coffee.
If you drink espresso coffee, your coffee is now ready to drink. If you drink a long black, add hot water (from the pod machine but first allow the motipod capsule to drop into the pod catcher). And if you have milk in your coffee, have the warmed milk ready to pour into the cup or glass.
Moving from the uber-convenience of disposable products and choosing to make an environmental commitment can be a period of adjustment.
Coffee capsules are generally weaker in flavour than an espresso from your local coffee shop - this is simply due to the smaller capacity, resulting in less coffee.
When it comes to filling your own coffee pods, extraction results can vary dependant on which coffee you use, and how you use it.
Make sure your machine is recently cleaned, descaled and is in optimum working condition. Descaling can assist the pump in creating a pressure build-up that produces a lovely crema to top your brew.
Invest in some real, fresh coffee! Pre-filled coffee capsules can often contain added flavour enhancers to give the impression of a "stronger coffee". There is still some public misconception around flavour intensity and caffeine content (a stronger flavoured pod coffee does not always equate to higher caffeine content). Head into your local roaster or café to chat about their available blends.
It is not only the roast that impacts your final brew, but the correct grind can contribute to the strength of your coffee and quality of crema. We recommend a fine-to-medium grind in general, this means the water has to work a little harder to get through that ground coffee, creating a strong, fuller bodied espresso and a beautiful extraction. If you grind at home we recommend our Motipod Premium Coffee Grinder on Setting #2 for the perfect grind.
Not all pods are equal, you need to ensure you are picking the right capsule for your needs. Our Nespresso Stick 'n' Brew Range come with recyclable foil lids that create a pressure build-up behind the sticker lid when pierced by the machine giving you an intense extraction method for the perfect stronger brew.
Consider your milk to coffee ratio, did you know baristas increase a shot size based on the amount of milk? To achieve a lovely, intense coffee with reusable capsules, one foolproof method is to brew double ristretto style (using two capsules and brew x2 short shots approx. 25mL per shot). A ristretto will also extract less acidity, so you'll end up with a lovely sweet, rich cup of coffee too.
Brewing a long coffee? a long shot can adversely affect your extraction, for a Lungo use 2 pods each on a 40mL extraction setting and for a Long Black use the short shot button, and top with boiling water (by running your coffee machine without a pod in it).
To get the perfect crema place the coffee cup under the machine and allow the flow of the coffee to directly flow onto the wall of the coffee cup to produce a crema.
This is referred to as "Blonding" - the colour transition of an espresso pour from dark brown and striped to a light, uniform pale blond.
This normally occurs in the last third of the pull and is a signal to end the pour. This overly-blond portion of an espresso is thin, nearly flavourless, and if allowed to continue will dilute the body and taste characteristics of a shot.
During the process of moving to reusable coffee pods, you may find you're experiencing a little more water in your drip-tray in comparison to using disposable capsules.
It's important to note that real coffee, freshly ground, generally contains a higher moisture and/or oil content than coffees such as instant and pre-filled pods, which tend to sit on supermarket shelves for months on end. Switching to a higher quality coffee can make the pump in your pod machine work a little harder, and whilst a small amount of excess water hopefully shouldn't cause a problem, the tips below should assist in reducing the water in your drip-tray.
Grind Method: if you grind at home, grind inconsistencies or 'dust' can create a higher density within the capsules, essentially contributing to blocking the capsules, resulting in excess water leaking into the drip-tray. Using a better grinder such as our Motipod Premium Coffee Grinder can help you achieve a better brew.
Grind Size/Tamp: a grind that is too fine can also result in excess water leaking into the drip tray. We suggest experimenting with pressure - pack the coffee more loosely with minimal tamp, or simply fill and apply the lid.
Pump Function: we also suggest making sure your coffee capsule machine has been recently cleaned, descaled and is in optimum working condition. Cleaning your coffee machine not only extends it's life, but also ensures the quality of the coffee you brew. Don't use vinegar as vinegar does not remove coffee oils the way a professionally formulated coffee machine cleaner does, do use a cleaning solution that will remove oils, stains and break down grime.
Our capsules are made from high quality stainless steel - these can expand a little during use. Whilst this won't cause damage to your machine, they may require a little nudge to drop from the brewing chamber into the drip tray.
As a general rule, a little jiggle with your index finger should help to release the capsule.
To reduce the frequency of this occurring, we suggest checking that you are using a capsule compatible with your model of machine, and that all gaskets, o-rings etc. (dependent on the product) are correctly positioned before use.
The coffee type, grind size as well as how you tamp your coffee will determine the flow.
If the water flows too quickly it means you have packed your Motipod capsule too lightly or the grind on your coffee is too coarse.
We recommend grinding your beans to a fine-to-medium coarseness if you're using a grinder. If the grind is correct and water is still flowing too quickly, then pack your Motipod capsule tighter using the tamper.
No matter which kind of pod you are using, this occurrence is a commonly known issue with these particular machines, alongside descale function issues and excessive leaking. However, we have a few tips to resolve this!
Sometimes, fixing the issue is as simple as half-opening and closing your machine.
Your machine may need a descale.
You may have over-filled and/or over tamped the capsule. Do not try to force the unit closed. Remove a small amount of coffee from the capsule, and try again tamping quite gently.
The barcode on base of capsule may have worn down, and the machine may no longer recognise it - it's time to replace your capsule base!
The capsule may have become misshapen. Try bending your back into place, or replace the capsule.
Coffee can get caught in/around the brewing chamber, causing the machine to malfunction - run a machine cleaning cycle/ flush water through internal parts. To run a cleaning cycle, simply push the button 3 times in 2 seconds, the the light will flash orange, and the cleaning cycle will begin.
If your barcode becomes worn or damaged resulting in inconsistent registering of the barcode. Please email us at firstname.lastname@example.org with your order number and we can provide a replacement barcode free of charge.