Motipod Help Centre
Setup help, troubleshooting and reusable pod tips.
Find quick answers on compatibility, filling, tamping, cleaning, coffee grind, brewing and getting the best result from your reusable pod setup.
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Setup How do I use Motipod reusable coffee pods?
1. Fill the pod with fresh ground coffee.
2. Gently tamp it level and brush any grounds off the rim.
3. Fit the lid: screw-on for Nespresso Original, silicone for Vertuo.
4. Brew in your machine. Watch the pour and stop the shot when the coffee starts turning pale.
5. Let the pod cool, then empty it, rinse it and let it dry.
Using a Nespresso Original machine? Our pods are pre-drilled, so your machine does not need to pierce anything. See the Nespresso Original answers for the full walkthrough.
2. Gently tamp it level and brush any grounds off the rim.
3. Fit the lid: screw-on for Nespresso Original, silicone for Vertuo.
4. Brew in your machine. Watch the pour and stop the shot when the coffee starts turning pale.
5. Let the pod cool, then empty it, rinse it and let it dry.
Using a Nespresso Original machine? Our pods are pre-drilled, so your machine does not need to pierce anything. See the Nespresso Original answers for the full walkthrough.
Setup How do I use pods in Aldi K-fee, Lavazza, Dolce Gusto or Caffitaly machines?
The steps are the same as any Motipod pod: fill with fresh ground coffee, tamp gently, fit the lid and brew. After brewing, empty, rinse and dry the pod.
Each system uses a different pod shape, so make sure you have the pod made for your exact machine. Check the Compatibility Guide if you're unsure.
Each system uses a different pod shape, so make sure you have the pod made for your exact machine. Check the Compatibility Guide if you're unsure.
Nespresso Original Do Motipod Nespresso pods have pre-drilled holes? My machine normally pierces the capsule.
Yes. Motipod Nespresso Original pods are pre-drilled, so nothing needs to be pierced.
The pod has pre-drilled holes in the base where water goes IN, and a precision centre hole in the lid where coffee comes OUT. Your machine's piercing spikes never engage, and the pod is designed to miss the moving parts and piercing forks inside your machine.
You don't need to poke, pierce or modify anything. Just fill, tamp, screw the lid on and brew.
The pod has pre-drilled holes in the base where water goes IN, and a precision centre hole in the lid where coffee comes OUT. Your machine's piercing spikes never engage, and the pod is designed to miss the moving parts and piercing forks inside your machine.
You don't need to poke, pierce or modify anything. Just fill, tamp, screw the lid on and brew.
Nespresso Original Will Motipod pods damage my Nespresso machine?
No, as long as your machine is listed on our Compatibility Guide. The pods are designed to miss the piercing forks and moving parts inside your machine.
If you can't find your model, contact us before ordering and we'll check for you.
If you can't find your model, contact us before ordering and we'll check for you.
Nespresso Original How do I use a Motipod Nespresso Original pod, step by step?
1. Unscrew the lid from the pod.
2. Fill the pod with fresh ground espresso coffee using the included scoop. The pod holds 7g.
3. Gently tamp the coffee level and brush any grounds off the rim.
4. Check the silicone o-ring is sitting flat around the shoulder of the lid, then screw the lid on.
5. Place the pod in your machine and close the lever slowly.
6. Brew. Watch the pour and stop the shot when the coffee starts turning pale.
7. Let the pod drop into the used pod catcher, then empty it, rinse it and let it dry.
2. Fill the pod with fresh ground espresso coffee using the included scoop. The pod holds 7g.
3. Gently tamp the coffee level and brush any grounds off the rim.
4. Check the silicone o-ring is sitting flat around the shoulder of the lid, then screw the lid on.
5. Place the pod in your machine and close the lever slowly.
6. Brew. Watch the pour and stop the shot when the coffee starts turning pale.
7. Let the pod drop into the used pod catcher, then empty it, rinse it and let it dry.
Nespresso Original How much coffee goes in a Nespresso Original pod?
The pod holds 7g. Use the included scoop to fill it, tamp gently, then level off the coffee at the top so the lid screws on cleanly.
A dosing funnel keeps filling neat and mess free.
A dosing funnel keeps filling neat and mess free.
Nespresso Original What coffee and grind should I use in my Nespresso Original pod?
Fresh ground espresso coffee works best. You can use pre-ground coffee from the supermarket or your local cafe without worrying about the pod blocking. For the best result, aim for a fine-to-medium grind.
If you grind at home, see the Auto Grinder and Classic Grinder answers for our starting settings.
If you grind at home, see the Auto Grinder and Classic Grinder answers for our starting settings.
Nespresso Original What does the hole in the lid do?
The precision centre hole is the coffee outlet. It helps regulate flow for a more even, controlled extraction.
The lid also has an inbuilt fine filter that keeps grounds inside the pod and out of your cup.
The lid also has an inbuilt fine filter that keeps grounds inside the pod and out of your cup.
Nespresso Original Which button do I press and when do I stop the shot?
Press the short pour button and watch the pour. It starts dark and rich, then you'll see crema, then it turns pale (called blonding). Stop the machine when it starts to turn pale. This is usually only a few seconds into the pour.
For milk drinks, try a double: two pods and two short shots of about 25mL each.
For milk drinks, try a double: two pods and two short shots of about 25mL each.
Nespresso Original How do I make a long black or a lungo?
Long black: use the short shot button, then top up with hot water by running your machine without a pod in it.
Lungo: use 2 pods, each on a 40mL extraction setting.
A single long shot can hurt the extraction, so this works better than one long pour.
Lungo: use 2 pods, each on a 40mL extraction setting.
A single long shot can hurt the extraction, so this works better than one long pour.
Nespresso Original What does the o-ring do, and when should I replace it?
The o-ring sits around the shoulder of the lid and helps seal the pod during brewing, which reduces water leaking into the used pod catcher.
If it's sealing well, keep using it. Replace it when it looks worn, stretched, damaged, loose, no longer sits neatly, or if it goes missing during cleaning.
To fit a new one: remove the old ring, place the new ring around the shoulder of the lid and make sure it sits flat and is not twisted.
If it's sealing well, keep using it. Replace it when it looks worn, stretched, damaged, loose, no longer sits neatly, or if it goes missing during cleaning.
To fit a new one: remove the old ring, place the new ring around the shoulder of the lid and make sure it sits flat and is not twisted.
Nespresso Original Is water in the used pod catcher normal?
Some water in the tray can be normal. If you're getting extra dripping, check the lid is screwed on fully and the o-ring is fitted, sits flat and isn't worn, stretched or twisted.
Replacing a worn o-ring often helps.
Replacing a worn o-ring often helps.
Nespresso Original Why are there grounds in my cup?
The lid has an inbuilt fine filter designed to keep grounds in the pod. Check the lid is screwed on fully, use the brush to clean the filter and holes, and don't overfill the pod.
If it keeps happening, contact us with a photo and your order number.
If it keeps happening, contact us with a photo and your order number.
Nespresso Original Do I need a tamper, scoop or dosing funnel?
A scoop and cleaning brush come with each pod. A tamper and a dosing funnel are optional extras that make filling easier and neater.
Dosing funnel: sit it over the pod, scoop the coffee in, remove it, tamp if needed, then brew.
Tamper: press the coffee down gently and evenly so it sits level.
Dosing funnel: sit it over the pod, scoop the coffee in, remove it, tamp if needed, then brew.
Tamper: press the coffee down gently and evenly so it sits level.
Nespresso Original How do I clean my Nespresso Original pod?
After each brew, let the pod cool, empty the coffee, rinse it and use the cleaning brush on the lid and holes. Let it dry.
The stainless steel pod parts are dishwasher safe, but remove the silicone o-ring first.
The stainless steel pod parts are dishwasher safe, but remove the silicone o-ring first.
Nespresso Original What are Motipod Nespresso pods made from?
Food grade stainless steel, with a screw-on lid that has an inbuilt fine filter, and a silicone o-ring.
Nespresso Original What is PopBrew and how do I use it?
PopBrew is our stick-on foil lid system for Nespresso Original machines. Like our screw-on pods, the pod has pre-drilled holes in the bottom (water IN) and a precision centre hole in the lid (coffee OUT), so your machine's piercing spikes never engage.
1. Fill your PopBrew pod with ground coffee.
2. Apply one fresh foil lid to the top.
3. Brew, then remove and rinse the pod.
The lid creates a closed chamber so pressure builds before release, for a stronger extraction and richer crema.
1. Fill your PopBrew pod with ground coffee.
2. Apply one fresh foil lid to the top.
3. Brew, then remove and rinse the pod.
The lid creates a closed chamber so pressure builds before release, for a stronger extraction and richer crema.
Nespresso Original Can I reuse PopBrew foil lids?
No. The pod is reusable, but you need one fresh foil lid for every brew. Used lids can be recycled.
PopBrew lids are for PopBrew pods only. They are not compatible with Motipod screw-on lids, or with Vertuo, Aldi, Caffitaly, Lavazza or Dolce Gusto pods.
PopBrew lids are for PopBrew pods only. They are not compatible with Motipod screw-on lids, or with Vertuo, Aldi, Caffitaly, Lavazza or Dolce Gusto pods.
Vertuo How do I use Vertuo reusable lids?
You'll need empty, used Vertuo pods (80ml or larger).
1. Remove the original foil lid from a used pod.
2. Empty the grounds and rinse the pod.
3. Fill with your own coffee, leaving enough room for the lid to fit.
4. Press the silicone lid on top and brew as normal.
1. Remove the original foil lid from a used pod.
2. Empty the grounds and rinse the pod.
3. Fill with your own coffee, leaving enough room for the lid to fit.
4. Press the silicone lid on top and brew as normal.
Vertuo How much coffee do I put in a Vertuo pod?
There is no fixed dose. Fill with your preferred coffee, leaving enough room at the top for the silicone lid to fit correctly, then gently level or press the coffee down. The scoop in the pack helps.
Vertuo Which Vertuo pods work with the reusable lids?
Compatible Vertuo pods of 80ml and over. Smaller pods don't leave enough room for the lid to seal properly.
Vertuo Which Vertuo machines work with the lids?
Vertuo Next, Vertuo Pop, Vertuo Creatista, VertuoPlus BNV450, DeLonghi ENV135, Nespresso Vertuoline GCA1, DeLonghi ENV150 and DeLonghi ENV155.
If your machine isn't listed, check the Compatibility Guide or contact us.
If your machine isn't listed, check the Compatibility Guide or contact us.
Vertuo How many times can I reuse a Vertuo pod?
Up to 500 times when cleaned and cared for correctly.
Vertuo How do I clean the Vertuo lids?
Use the included cleaning brush and hand wash with warm soapy water. Keep the lid with the barcode out of the dishwasher to protect the barcode.
Vertuo What comes in the Vertuo reusable lid pack?
4 reusable silicone lids, 1 scoop and 1 cleaning brush.
Auto Grinder How do I use my MotiVago Auto grinder?
1. Open the bean hopper, add up to 25g of whole roasted beans and close the lid.
2. Pull the ground coffee container down and out.
3. Set your grind size with the dial (see the next answer for our Motipod starting point).
4. Rotate the container 180° and push it up until the latch locks.
5. Press the power button to start. It stops on its own when grinding is finished, or press again to stop early.
6. Remove the container and tip your grounds straight into your pod.
2. Pull the ground coffee container down and out.
3. Set your grind size with the dial (see the next answer for our Motipod starting point).
4. Rotate the container 180° and push it up until the latch locks.
5. Press the power button to start. It stops on its own when grinding is finished, or press again to stop early.
6. Remove the container and tip your grounds straight into your pod.
Auto Grinder What grind setting should I use with Motipod?
Start 8 clicks out from fully fine.
To find fully fine, turn the dial clockwise until it stops. Then turn it counterclockwise 8 clicks. From there, adjust one or two clicks at a time to suit your coffee and machine.
To find fully fine, turn the dial clockwise until it stops. Then turn it counterclockwise 8 clicks. From there, adjust one or two clicks at a time to suit your coffee and machine.
Auto Grinder How do I adjust the grind size?
Clockwise is finer, counterclockwise is coarser. Every setting is counted in clicks from the fully fine stop.
Don't turn the dial too far counterclockwise, as it can loosen the grinding core.
Don't turn the dial too far counterclockwise, as it can loosen the grinding core.
Auto Grinder My coffee is running through too fast, or too slow. What should I change?
Too fast or watery: go 1 to 2 clicks finer.
Too slow or bitter: go 1 to 2 clicks coarser.
Change one thing at a time so you can tell what worked.
Too slow or bitter: go 1 to 2 clicks coarser.
Change one thing at a time so you can tell what worked.
Auto Grinder How much coffee can I grind at once?
Up to 25g of beans. Overfilling can jam the hopper or block the outlet.
Auto Grinder How do I charge it, and what do the lights mean?
Plug the USB-C cable into the port on the side of the grinder. A red light means charging, and green means full. A full charge takes about 2.5 hours.
Charge it fully before first use, as it won't run while charging. If it won't start, or the light flashes red at startup, it needs a charge.
Charge it fully before first use, as it won't run while charging. If it won't start, or the light flashes red at startup, it needs a charge.
Auto Grinder Can I grind anything other than coffee beans?
Roasted coffee beans only. Don't grind spices, seeds or anything else, and never wash it or put it in water. Clean it with a brush or a puff of air.
Auto Grinder Why did my grinder stop or won't restart?
Overheated: if the light flashes 4 times, it has shut off to protect the motor. Leave it for 15 minutes.
Overloaded: if the light flashes 3 times fast, remove the grinding core, clean it thoroughly, add fresh beans and try again.
Beans stuck: shake the grinder gently and restart.
Low battery: charge it and leave it for 15 minutes before restarting.
To avoid overheating, rest it for at least 3 minutes between grinds. After 3 grinds in a row, let it rest for 30 minutes. Don't run it at settings tighter than 3 clicks out from fully fine.
Overloaded: if the light flashes 3 times fast, remove the grinding core, clean it thoroughly, add fresh beans and try again.
Beans stuck: shake the grinder gently and restart.
Low battery: charge it and leave it for 15 minutes before restarting.
To avoid overheating, rest it for at least 3 minutes between grinds. After 3 grinds in a row, let it rest for 30 minutes. Don't run it at settings tighter than 3 clicks out from fully fine.
Auto Grinder How do I clean my Auto grinder?
Clean it with a brush or a puff of air. Never wash it or put it in water.
Keep your fingers away from the adjustment dial and grinding core while it's running, and don't shake, hit or open the bean hopper while it's working.
Keep your fingers away from the adjustment dial and grinding core while it's running, and don't shake, hit or open the bean hopper while it's working.
Auto Grinder How do I look after the Auto grinder battery?
The battery is built in and can't be removed, so don't try to replace it. Charge it with any USB-C power source, such as a power bank, laptop or car adapter. Use a power adapter with a fixed output of 4.5V to 5.5V.
If you won't use it for a long time, charge it every so often to keep the battery healthy. Keep it away from heat, and never put it in water.
If you won't use it for a long time, charge it every so often to keep the battery healthy. Keep it away from heat, and never put it in water.
Classic Grinder How do I use the MotiVago Classic manual grinder?
1. Remove the handle and lid, then add your favourite whole beans.
2. Set the grind level with the dial.
3. Turn the handle to grind.
4. Pour your fresh grounds straight into your pod.
2. Set the grind level with the dial.
3. Turn the handle to grind.
4. Pour your fresh grounds straight into your pod.
Classic Grinder What grind setting should I use with Motipod?
Setting 1 is recommended for all Motipod reusable pods, including Nespresso, Aldi K-fee, Vertuo and Lavazza.
If your water still runs through too quickly on setting 1, tamp the coffee a little firmer.
If your water still runs through too quickly on setting 1, tamp the coffee a little firmer.
Classic Grinder How do I change the grind size on the Classic?
The dial has 6 settings, from fine to coarse. Setting 1 suits Motipod pods.
The other settings suit pour-over, French press, AeroPress, moka pot and cold brew.
The other settings suit pour-over, French press, AeroPress, moka pot and cold brew.
Classic Grinder Does the Classic grinder need batteries or charging?
No. It's completely manual, so there are no batteries and nothing to charge.
Classic Grinder What is the Classic grinder made from?
HD ceramic burrs, a stainless steel body, a beech wood handle and a removable recycled glass container.
AutoBrew How do I use the MotiVago AutoBrew?
1. Fill the water tank up to the marked level.
2. Remove the basket by unscrewing the lower section.
3. Fill the basket with ground coffee and tamp it using the included tamper.
4. Put the basket back in and screw the lower section back on.
5. Press for 3 seconds to heat the water to 90°C. If you're using pre-heated water, use two short presses instead.
2. Remove the basket by unscrewing the lower section.
3. Fill the basket with ground coffee and tamp it using the included tamper.
4. Put the basket back in and screw the lower section back on.
5. Press for 3 seconds to heat the water to 90°C. If you're using pre-heated water, use two short presses instead.
AutoBrew Can I use Motipod reusable pods in the AutoBrew?
No. The AutoBrew is not compatible with Motipod reusable pods.
Use fresh ground coffee in the included basket, or compatible Nespresso Original-style capsules with the capsule adapter.
Use fresh ground coffee in the included basket, or compatible Nespresso Original-style capsules with the capsule adapter.
AutoBrew How do I charge the AutoBrew and how long does the battery last?
Charge it with USB-C from a power bank, laptop or car adapter. The 7500 mAh battery gives about 4 brews from cold water, or 100+ brews from hot water, per full charge.
AutoBrew How do I clean the AutoBrew?
Remove and rinse the cup and adapters after use. Do not soak the machine body, as this protects the battery and heating parts. A cleaning brush is included.
AutoBrew Can I take the AutoBrew on a plane?
Yes, carry it in your carry-on luggage. Don't operate it during the flight.
Compatibility Is my machine compatible?
Compatibility depends on your machine system and capsule shape. Check the Compatibility Guide first, then confirm your exact machine model before ordering.
Compatibility Is Nespresso Original the same as Vertuo?
No. Nespresso Original and Nespresso Vertuo use different capsule systems. Make sure you choose the reusable pod or lid system made for your exact machine.
Compatibility Are Vertuo Next and Vertuo Pop compatible with stainless steel pods?
No. Vertuo Next and Vertuo Pop should use the reusable lid system rather than stainless steel Vertuo pods. Check the Vertuo product notes before ordering.
Cleaning Can I wash my pods in the dishwasher?
The stainless steel pod parts are dishwasher safe, but remove silicone rings where required. For Vertuo reusable lids with barcode labels, hand wash with warm soapy water to help protect the barcode.
Brewing What coffee grind works best?
A fine-to-medium grind usually works best. If the grind is too coarse, water may run through too quickly. If it is too fine or packed too hard, the flow may be too slow.
Brewing How do I get a stronger coffee?
Use fresh coffee, a fine-to-medium grind, and avoid over-extracting the pour. For milk drinks or longer coffees, try two shorter shots instead of one long watery extraction.
Brewing Why is water flowing through too quickly?
The coffee may be too coarse or packed too lightly. Try a finer grind and tamp a little more firmly, while still keeping the pod level and not overfilled.
Brewing Why is my coffee pale or watery?
This can happen when the pour runs too long. Stop the shot when the coffee starts turning pale, then add hot water or milk separately if you want a longer drink.
Brewing Nothing comes out, or the coffee is very slow
This is usually coffee packed too hard or ground too fine. Try a slightly coarser grind and tamp a little lighter.
Also rinse the pod and use the brush on the lid and holes to clear any blockage, and make sure your machine is clean and descaled.
Also rinse the pod and use the brush on the lid and holes to clear any blockage, and make sure your machine is clean and descaled.
Brewing My coffee tastes bitter or sour. What should I change?
Bitter or harsh: grind a touch coarser and stop the shot a little earlier.
Sour or thin: grind a touch finer and tamp a little firmer.
Change one thing at a time so you can tell what worked.
Sour or thin: grind a touch finer and tamp a little firmer.
Change one thing at a time so you can tell what worked.
Setup Why does my Nespresso lever feel tight?
A little extra pressure can be normal with reusable pods. The machine is moving the pod into position. Do not force the lever if something feels wrong or the pod is not seated correctly.
Brewing Can I brew tea in a reusable pod?
You can experiment with suitable loose leaf tea, especially teas that work at lower brewing temperatures. Results vary, so start with a small amount and adjust to taste.
Shipping How long will my order take to arrive?
Delivery times depend on your location and selected shipping method. Orders are usually processed on business days, and tracking details are sent once your order has shipped.
Shipping Do you offer free shipping?
Free shipping offers may apply depending on location, order value and active promotions. Check the shipping details shown at checkout for the most accurate cost.
Shipping Can I use a promo code or gift card?
Enter your discount code or gift card at checkout. Only eligible codes will apply, and most codes need to be used at the time of purchase.
Returns Do you offer a warranty?
We're so confident in our products, we offer a 30 day Money Back Guarantee plus on everything we sell.No matter what, you're covered. Please see our refund policy.
Returns Can I return unused items?
Unused items may be eligible for return if they meet the return conditions. Contact support first so the team can confirm the next step.
Returns Can I return a used reusable pod?
Reusable coffee pods are food-contact items, so returns are usually limited once used unless there is a confirmed manufacturing fault. Contact support if you think your item is faulty.
Returns What should I do if I think my product is faulty?
Contact support with your order number, a clear description of the issue, and photos or video if available. Keep the product until the team confirms the next step.
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